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customer service

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AI for customer service can be used for many different things. They can for example guide you through common business processes, greet the customers, answer common questions, and many other activities. It can have many different advantages. First of all it is much cheaper for the Business to use the Ai than hire a person for doing the same work. Another advantage is the efficiency and that the customers don’t have to wait until an employee has time for him.

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https://www.salesforce.com/blog/customer-service-ai/